Services

This is My Helpers, where Quality Virtual Assistance and Customer Satisfaction go hand in hand. We established its beginnings, which are borne out of awareness of the problems experienced by the heads of serviced accommodation or owners of small businesses. Together we have over 50 years of experience in providing customer service and we are not only a vendor for you, but your partners in gaining operational and business success.

Serviced Accommodation Virtual Assistant Services

As the sector of alternative accommodation services is developing rapidly, the main characteristics of serviced accommodation are the ability to maintain the effectiveness of the processes in operation and to provide comfortable and unforgettable experiences for visitors.

As a booming market of Serviced Accommodation, the businesses must deal with the confusion of property management and guests satisfactorily that is where Our Serviced Accommodation Virtual Assistants come into play.

Support Level Services:

1. Reservations & Sales:

Omni-Channel Booking Management:
Oversee reservation taking over different channels that include OTA and direct bookings effectively in sales and processing.
CRM Administration:
Record and monitor all your communication with the guest to ensure that their experience is up to par with your company’s standards to ensure proper management of the C.R.M database.
OTA Listings Maintenance:
It is necessary to refresh and enhance the property listings in different OTAs to drive more customers and sales.
Guest Keys & Access Audit:
As for the front of the house, here one needs to control access by the guest sand secure various items of need such as keys, which may be given to the guests, as well as access codes.

2. Guest Services & Communication:

Multi-Channel Guest Liaison:
Review and respond to guests’ messages in written correspondence in all forms and spoken correspondence in all forms.
Guest Reviews Management:
OTA reviews should be closely followed and moderate feedback and enterprise challenges.
Up selling & Service Requests Handling:
Tend to more service requests and offer other related services to improve satisfaction among the guests.
Guest On boarding & Off boarding:
Schedule a guest’s check-in and check-out as methods of encouraging the guests to have a pleasant stay.

3. Administrative Support:

Comprehensive Reporting:
Create the reports and presentations for management to use in understanding the firm’s performance and possibly make some decisions.
Back-Office Administration: Undertake different administrative functions such as record keeping and some filing, booking, and organizing.

4. Housekeeping Administration:

Scheduling & Coordination:
Supervise cleanliness schedules or assign the monitoring of cleanliness to maintain the cleanliness of the facilities and the surroundings.
Inventory Management:
Supervise taking of stock on materials on stock, laundry, and purchase of other products required. Quality
Control Checks:
These should be a way hence carry out pre-arrival inspections and check-out evaluations to ensure quality.

5. Property Management Administration:

Maintenance Scheduling:
Schedule the maintenance work and monitor the progress of the job as well as remember the property and landlord laws.
Compliance Administration:
Coordinate property and landlord regulation and regulation mandates.
Viewings & Inspections Facilities:
Coordinate and arrange appointments for property tours and surveys

6. Accounts & Bookkeeping:

Billing & Invoicing:
Handle the guest billing/invoicing as well as the accounts payable and receivable. Payroll
Administration:
Process all the payrolls for the human resource staff and perform the VAT and bookkeeping for the property owners.