Privacy Policy
Contacting Us About Personal Data
For any inquiries regarding our handling of personal data, please email us at hello@myhelpers.co.uk.
Our Commitment to Your Privacy
At myhelpers.co.uk, we are dedicated to treating everyone’s personal information with respect.
This Privacy Policy outlines how we manage personal data—why and when we collect it, how it is used, the rare instances when others may access it, and how we safeguard it.
To give you a quick overview:
– We do not sell, rent, or trade email lists with third parties.
The policy is organized into sections depending on your relationship with us:
– Section A: For everyone.
– Section B: For prospects (potential clients).
– Section C: For clients (purchasers of our services).
– Section D: For suppliers.
Section A: General Information for Everyone
Regardless of who you are, our goal is to use your information to enhance your experience with myhelpers.co.uk. If things aren’t going as smoothly as you’d expect, feel free to reach out at hello@myhelpers.co.uk.
This Privacy Policy was last updated in October 2024, and we review it regularly. Please check back occasionally for updates.
Definitions of Key Terms
– Personal data: Information that can identify a living person.
– Process: Any action taken with your personal data, such as collecting, storing, or deleting it.
– Special category data: Sensitive data such as information on racial or ethnic origin, political views, or health.
Our Approach to Personal Data
We are committed to protecting your privacy and respecting your legal rights regarding the use of your data. We only collect and process data when necessary, including:
– Responding to your requests (e.g., sending newsletters)
– Managing business relationships and fulfilling contracts
– Meeting legal obligations
We aim to keep your data accurate and up to date, and we never retain more than we need. You can ask us to review, correct, or delete your data at any time by emailing us.
If you have any concerns about our data practices, please email hello@myhelpers.co.uk. If we can’t resolve the issue, you may contact the UK Information Commissioner’s Office.
Cookies on Our Website
Our website uses cookies to analyze traffic and measure the effectiveness of our campaigns. These cookies don’t personally identify you. If you follow links to other websites, their cookie policies will apply. You can manage or disable cookies via your browser settings, though this may affect your experience on our site.
Email Newsletter Sign-Up
When you sign up for our newsletter, we collect your information to tailor our content and offers. You’ll need to confirm your email address to complete the subscription, and you can unsubscribe anytime by clicking the link in our emails.
We use MailChimp to manage our newsletter, which tracks email openings and clicks to help us improve our content. MailChimp stores data in the USA and complies with the EU-US Privacy Shield Framework. You can unsubscribe from any automated sequences or communications at any time.
Social Media
We maintain a presence on platforms like Facebook and LinkedIn. If you interact with us there, your activity may be visible to our staff. However, the platform’s own privacy policies govern your data.
Who Has Access to Your Data?
We do not sell or share your personal data with organizations looking to sell you products or for research purposes. We use reputable platforms to store data and select service providers with strong security standards.
Service Providers
In addition to our employees, some of our services are provided by outsourced support teams. They only have access to your data when necessary, and we enforce strict confidentiality agreements to protect your privacy.
How Long We Retain Data
We retain client and supplier information as required by legal and accounting standards. If you unsubscribe from our newsletter, we will remove your details from the list, though some records (like the fact you unsubscribed) may remain for compliance purposes.
Your Rights
You have the right to know what personal data we hold about you and to request corrections if necessary. If you feel we should no longer retain your data, let us know, and we will take appropriate action. You can also request that we delete your data, though some legal restrictions may apply.
For detailed information on your data rights, you can refer to the UK Information Commissioner’s website.
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Section B: For Prospects
We collect information to respond to your inquiries and keep track of past interactions. Typically, this includes your name, contact details, and information gathered from social media or public sources. Emails exchanged with us are stored using Zoho, a secure email provider compliant with EU-US Privacy standards.
Section C: For Clients
When you become a client, we collect additional details such as your email, phone number, and address to fulfill our contractual obligations. Freelance virtual assistants in Bulgaria provide services under strict data protection agreements that comply with UK standards.
Financial and Credit Details
We do not store credit card information, and payments are handled securely by external processors. We also do not use credit reference agencies or keep credit scores.
Section D: For Suppliers and Associates
We collect relevant information to manage contracts and payments with suppliers and associates. This includes bank details, invoices, and records of work completed, all of which help us maintain our business relationships and supply chain efficiently.