Customer Service and Personal Virtual Assistance

My Helpers is set to provide professional virtual assistance that will help make your business grow and your personal life become happier. We provide viable Customer Service and Personal Virtual Assistant solutions for your company, to save time and improve the satisfaction of your customers. Explore how our tailored solutions can benefit you:

Demand is on the Rise

In a world where the customers’ level of demand is increasing gradually, efficient support is another key area that needs to be strengthened to stay ahead of the competitors. Our Customer Service Virtual Assistants are ready and capable of organizing and managing your customers’ contact while improving respective interactions’ quality and developing better relations.

What We Offer

1. Comprehensive Customer Support

Email Management:

Screening & Prioritizing:
Sort and prioritize them to be able to attend to the important issues without delay.
Response Handling:
Create and share well-structured replies to customers’ messages to make it easy for them to comprehend and be satisfactorily served.
Guest Keys & Access Audit:
As for the front of the house, here one needs to control access by the guests and secure various items of need such as keys, which may be given to the guests, as well as access codes.

Chat & Phone Support

Live chat support:
Answer live chat questions with real-time answers to customers’ problems to minimize their time on your site.
Phone Support:
Answer and make phone calls and help the customers willingly and effectively.

2. Order & Sales Processing:

Order Management:

Processing & Fulfillment:
Coordinate the flow of order information: tracking, changes, and problem solving.
Returns & Exchanges:
When it comes to returns and exchanges, be very delicate since this is an inconvenience that a customer may experience.

Sales Support:

Lead Management:
Help in the handling of leads, and the overall management and follow-up on prospects in an organization.
Upselling & Cross-Selling:
Using analytical and data-driven methods identify possibilities of making more sales to the same customer or sales to others to achieve more sales and create higher value for the customers.

3. CRM Administration:

Database Management:

Data Entry & Maintenance:
Record input and updating of customer data in your CRM system to ensure the records being fed to the company’s operational strategies are up to date.
Reporting:
Produce comprehensive reports about the customer experiences, services’ efficiency, and analysis of one’s performance.

4. Customer Feedback & Follow-Up:

Feedback Collection:

Surveys & Reviews:
Then, use feedback from the customers’ surveys or any other questionnaire with options for improvement as a source of acquiring information.
Issue Resolution:
It is important to always attend to all the customers’ complaints or concerns to ensure that they are all satisfied